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Booking Policy

  • As per government regulations, we CAN’T check in any foreign guests without a valid passport and valid travel visa. All Indian guests MUST present one of the following: Passport copy, valid driving license, Voter ID card or Aadhar Card. PAN Card is not acceptable as proof of ID as per government rules.

  • It is unlikely that we will change or cancel your booking once it is confirmed. If we do make changes then we will inform you as soon as we reasonably can. We reserve the right to make changes that are not significant and to correct errors in your booking details at any time without being liable to you.

  • Sometimes an unintentional mistake of publishing inaccurate information on the site may occur (e.g. the price, description or availability). In such rare instance we reserve the right to modify/cancel your booking at any time up to the point of travel, even if you have received confirmation from us, and you will receive a full refund of advance already paid. No further compensation will be payable in such event.

  • Kindly carry the print out of the booking confirmation mail at the time of check in.

  • The hotel reserves its right of admission. Accommodation can be denied to guests residing in the same city. The same shall also be applicable in case incorrect information is provided in the reservation form ( eg : incorrect country )

Cancellation Policy

  • Prior to 30 days of check-in date, no cancellation charges will be levied.

  • 30 days to 15 days of prior to check-in date, a cancellation charge of the amount of 30% of total booking will be charged.

  • Within 15 days prior to check-in date, no refund on room cancellation .

  • In case of no show with no communication about cancellation full booking amount we be charged.

  • In case of dates change existing booking needs to be cancelled, see cancellation policy. Reservation of rooms on new dates will be subject to availability.

Limitation of Liability :

  • Any refund will be returned only in to the same Credit Card account / bank account / through EBS payment gateway or any other method which was used to send the advance.It may take up to 14 working days to refund the amount from the date of cancellation email.

  • We do not accept liability where any form of loss or damage whether by reason of death, injury, illness or otherwise. Any such loss caused by unusual or unforeseeable circumstances beyond our control the consequences of which could not have been avoided even if all due care had been exercised or where any loss or damage is due to an event which we could not have either foreseen or forestalled.Pearl Palace does not accept any liability for any failure by hotel to comply with these conditions where such failure is due to circumstances beyond its reasonable control.

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